ARCAN | Customer Relationship Management (CRM)
Arcan, Project Management Services


Customer Relationship Management (CRM)

In accordance with the ISO9001-2008 guidelines, ARCAN Project Management Services have established a Quality Policy Statement towards exceeding the customers’ expectations.

ARCAN’s Quality Manual considers:

a- The Customer Focus and highlights that the processes shall ensure that the customer requirements are understood throughout the organization.

b- The Customer Satisfaction Measurement in order to monitor and analyze the customer satisfaction.

The information collected through different methods such as customer satisfaction surveys shall be used for data analysis to ensure customer satisfaction and the continual improvement.

ARCAN considers customer feedback and the customer feedback analysis during the whole project management processes in accordance with their Quality Policy Statement.

ARCAN’s Quality Management Procedures comprise a special quality procedure relating to customer complaints. Corrective and preventive action that define methods for handling any customer complaints and determine the steps needed for effective implementation result from such non-conformities.

ARCAN integrates highly specialized construction suppliers with deep know-how into its projects, while carefully focusing on the selection and implementation of project management methods that will provide consistent quality testing, monitoring and improvement of ARCAN Quality standard processes.
ARCAN’s thoroughly-trained team in quality techniques and concepts establishes the best way to get the job done by following feedback and lesson learning methods.

On Time, «Your time is money, and so is ours»
ARCAN knows the importance of completing projects on time and believes that working with a team of professionals is the best way to make that happen.

Ongoing communications between contractors means that each phase of the construction process is tightly integrated.

Unexpected delays, resulting from poor planning and unskilled workers are the most common causes for cost overruns. To eliminate this, every member of ARCAN is a planner and schedule coordinator. Performance is demanded from within; You can depend on reliable bids without excuses. For us, it is the only way to execute a project.

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